Last Updated: August 30, 2025
This Privacy Policy explains how Two Sticks Retail and Delivery CC, trading as iShopping ("we,” "us,” "our”), collects, uses, stores, and protects your personal information when you use the iShopping mobile application and related services ("Services”).
By creating an account or using our Services, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
Account Information: Name, email address, phone number, and password when you register.
Order & Delivery Information: Delivery addresses, payment details (excluding full card information, which is processed securely by our payment provider), and order history.
Device & Usage Information: App usage data, device type, and technical information to help us improve our Services.
Communication: Copies of emails, phone calls, or WhatsApp messages exchanged with our support team.
We use your information to:
Process and deliver your orders.
Confirm and update you about order status, including substitutions, out-of-stock items, or delivery times.
Provide customer support and resolve issues.
Manage your account, reward points, and promotions.
Send marketing messages and promotions (you may opt out at any time).
Improve our Services, app performance, and customer experience.
We respect your privacy and only share your information when necessary:
With Delivery Staff: To complete deliveries and communicate with you.
With Service Providers: For payment processing, IT support, or analytics.
For Legal Reasons: If required by Namibian law, court order, or to protect our legal rights.
In Business Transfers: If our company is merged, acquired, or undergoes restructuring, your data may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Your data is stored securely within our systems and is only accessible to authorized staff.
We implement reasonable technical and organizational safeguards to protect against unauthorized access, loss, misuse, or alteration of your data.
While we take all precautions, no system is 100% secure. By using our Services, you acknowledge this risk.
We retain your information as long as your account is active or as needed to provide Services.
Certain data may be retained longer if required by law (e.g., financial records).
You may request deletion of your account and personal data at any time (see Section 7).
Our app may use cookies or similar tracking technologies to improve functionality, performance, and personalization.
These may collect anonymous usage data but do not store sensitive personal details.
As a user in Namibia, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your account and associated data.
Opt out of marketing communications at any time.
To exercise these rights, please contact us using the details in Section 10.
By creating an account, you agree that we may contact you about promotions, rewards, and updates.
You may opt out of marketing messages at any time by following the unsubscribe link or contacting support.
Operational messages (e.g., order confirmations, delivery updates) cannot be opted out of.
Our Services are not directed to children under 18.
We do not knowingly collect information from minors. If we become aware that we have collected personal data from a minor, we will delete it.
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Two Sticks Retail and Delivery CC (iShopping)
Email: info@ishoppingnamibia.com
Phone: +264 81 281 1318
Address: Windhoek, Namibia
We may update this Privacy Policy from time to time. Updates will be posted in the app with the revised date. Continued use of our Services after updates means you accept the revised policy.
