iShopping Payment Policy Last Updated: August 30, 2025 At iShopping (Two Sticks Retail and Delivery CC), we aim to make payments safe, simple, and convenient. Accepted Payment Methods Credit/Debit Card Payments – Processed securely online through Stripe at checkout. Electronic Funds Transfer (EFT) – Customers may pay directly into our bank account. Payment instructions are provided at checkout. Payment Terms All payments must be made in full before an order is delivered. For EFT payments, proof of payment may be required before processing your order. iShopping does not store or have access to your full card details — all card transactions are handled securely by Stripe. Currency All payments are processed in Namibian Dollars (NAD). Security iShopping uses trusted third-party processors (Stripe) with industry-standard encryption to protect payment information. We are not liable for delays caused by failed transactions, insufficient funds, or issues with your bank or card provider. For any questions regarding payments, please contact us: 📧 info@ishoppingnamibia.com 📞 +264 81 281 1318
iShopping Delivery Policy Last Updated: August 30, 2025 At iShopping (Two Sticks Retail and Delivery CC), we are committed to delivering your orders quickly and reliably within Windhoek. Delivery Area iShopping currently delivers only within Windhoek, Namibia. Delivery Windows Customers are provided with an estimated delivery window at checkout. While we make every effort to meet these times, delivery is not guaranteed. Delays may occur due to traffic, weather, stock availability, or other circumstances beyond our control. Communication Customers will be contacted via phone or WhatsApp if there are changes to their order, substitutions, or updated delivery times. If you are unavailable to receive your order, we may leave it at a confirmed safe location upon your request. Once delivered, responsibility for the order transfers to you. Alcohol Deliveries Alcohol orders will only be delivered to customers of legal drinking age. A valid ID may be required upon delivery. For questions or delivery concerns, please contact us: 📧 info@ishoppingnamibia.com 📞 +264 81 281 1318
iShopping Cancellation & Refund Policy Last Updated: August 30, 2025 At iShopping (Two Sticks Retail and Delivery CC), we work hard to ensure your orders are fulfilled quickly and accurately. This Cancellation & Refund Policy outlines how cancellations, changes, and refunds are handled. 1. Order Cancellations Before Shopping Begins: You may cancel your order at no charge if shopping has not yet started. To cancel, please contact us immediately via phone or WhatsApp. After Shopping Has Started: Once our shoppers have begun purchasing items, the order cannot be cancelled. At this stage, you will be charged the full amount of the order. 2. Changes to Orders If you need to change an order (such as adding or removing items), please contact us immediately via phone or WhatsApp. Changes can only be accommodated before shopping begins. After that point, no modifications are possible. 3. Refunds & Returns If an item is missing, incorrect, or damaged, please contact us via phone or WhatsApp within 24 hours of delivery so we can correct the issue. We may replace the item, issue store credit, or provide a refund at our discretion. No refunds or returns are available for: Opened or partially used items. Perishable goods (groceries, beverages, etc.). Alcohol products. Skincare and consumable products. 4. Communication All cancellation, change, or refund requests must be made via: Phone: +264 81 281 1318 WhatsApp: +264 81 281 1318 5. Our Commitment We aim to provide excellent service and will work with you to resolve any issues as quickly as possible. However, iShopping reserves the right to decline refunds or replacements if the policy conditions above are not met.
order@ishoppingnamibia.com Phone or Whatsapp +264 81 281 1318
